Frequently Asked Questions | Coastal Oak Property Management

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How much does property management cost in Orange County?

Property management fees in Orange County vary depending on the property type, services included, and leasing needs. Coastal Oak Property Management offers transparent pricing with no hidden fees. We provide full-service management, leasing, and maintenance coordination, and we outline all costs upfront so owners know exactly what to expect.

Are property management fees tax‑deductible?

Yes. In most cases, property management fees are considered ordinary and necessary business expenses for rental properties, which makes them tax‑deductible. Consult with your tax professional to ensure proper reporting.

What landlord‑tenant laws should I know in Orange County?

California and Orange County rental laws cover security deposits, habitability requirements, notice periods, fair housing, rent increases, and more. Coastal Oak Property Management ensures your property remains fully compliant with all state and local regulations.

How do you screen tenants?

We use a thorough screening process that includes income verification, credit history, criminal background checks, rental references, and employment verification. Our goal is to place qualified tenants who will care for your property and pay rent on time.

How long does it take to lease my property?

Most Orange County rentals lease within 2–4 weeks, depending on market conditions, price, and property condition. We provide recommendations to help you list your property competitively and lease quickly.

How do you market my property?

We create a professional listing with high‑quality photos, distribute it across major rental websites, and promote it through local channels. Our goal is to maximize visibility and minimize vacancy.

How do rental payouts work?

Owners receive rental disbursements monthly via direct deposit. You’ll also receive a detailed statement outlining income, expenses, and any maintenance charges.

Who pays for repairs: the owner or the tenant?

Owners pay for general maintenance and repairs unless the damage was caused by tenant negligence. If a tenant is responsible, we recover the cost from them following documentation and approval.

How fast are maintenance issues handled?

Non‑emergency maintenance requests are typically addressed within 1–3 business days. Emergency issues are handled immediately according to California habitability standards.

Can I use my own vendors?

Yes. If you prefer your own vendors, we can coordinate with them as long as they meet licensing and insurance requirements. Otherwise, we use vetted local professionals.

Do you conduct property inspections?

Yes. We complete move‑in, periodic, and move‑out inspections to document the property’s condition and ensure proper care throughout the tenancy.

Do you guarantee tenants?

We stand by our tenant screening process. If a tenant placed by Coastal Oak Property Management breaks the lease within the first term, we will re‑lease the property at no additional leasing fee.

How do you handle late rent and collections?

We enforce the lease according to California law, issue notices when necessary, and communicate with tenants to resolve payment issues quickly. Owners are kept informed throughout the process.

How do I apply for a rental?

Applications can be completed online. You’ll need identification, proof of income, and references. Each adult occupant must submit a separate application. Find a rental to apply for here.

What are the rental application requirements?

Applicants must meet income requirements, pass background and credit checks, and provide verifiable rental history. Additional criteria may apply for certain properties. Learn more here.

How long does approval take?

Most applications are reviewed within 24–48 hours once all documentation is received.

Do you accept co‑signers or guarantors?

Some properties allow co‑signers or guarantors. Requirements will be listed in the property’s application criteria.

Are pets allowed?

Some properties allow pets, and others have restrictions. California also requires pets to be registered with the city. We use an online pet‑screening system to collect important details such as breed, vaccinations, references, and photos.

Do I need renters’ insurance?

Yes. Renters’ insurance is required for all residents and must be maintained throughout the lease term. Proof of coverage must be uploaded before move‑in.

How do I request maintenance?

Submit maintenance requests through your online resident portal. Include photos when possible to help us diagnose the issue quickly.

What is considered an emergency maintenance issue?

Fire, flooding, gas leaks, loss of heat or water, and other health‑ or safety‑related issues qualify as emergencies. Contact our emergency line immediately if these situations occur.

When is rent due, and how do I pay?

Rent is due on the date listed in your lease agreement. Payments can be made online through the resident portal using bank account or card options.

What happens if I can’t pay rent on time?

Contact us as soon as possible. Late fees may apply according to your lease. We work with residents proactively to avoid escalation.

How much is the security deposit?

Deposits vary by property and may include additional pet deposits when applicable. All deposits comply with California’s legal limits.

When will I receive my security deposit refund?

Deposits are processed within 21 days of move‑out, as required by California law. You will receive an itemized statement if deductions are necessary.

What should I expect at move‑in?

You’ll receive keys, access information, and a move‑in condition report. We encourage residents to document the condition of their rental during the first 72 hours.

How does the move‑out process work?

Submit your notice according to your lease terms, review our move‑out checklist, and return keys by your final day. A move‑out inspection will be completed to document the property’s condition.

Can I add a roommate?

Any new adult occupant must apply and be approved before moving in. Unauthorized occupants violate the lease.

What utilities am I responsible for?

Utility responsibilities vary by property and will be listed in your lease. Common tenant‑paid utilities include electricity, gas, water, trash, and internet.

Can I end my lease early?

Early termination options depend on your lease agreement. Fees may apply. California law also outlines special early‑termination protections in qualifying situations.

Are there any hidden fees?

No. All fees are disclosed upfront and outlined in your management agreement. We prioritize transparency, so you always understand the total cost of service.

What’s included in the monthly management fee?

Your monthly fee covers core services such as rent collection, maintenance coordination, resident communication, financial reporting, and access to your secure owner portal.

What happens if I cancel?

You may cancel with written notice according to the terms in your agreement. Any pending maintenance invoices or resident-related matters will be finalized before service concludes.

Is lease enforcement included in the monthly fee?

Yes. We handle communication, notices, and compliance steps that help maintain a stable rental environment.