Privacy Policy for www.coastaloakpm.com

Effective Date: January 1, 2025

This Privacy Policy describes how Coastal Oak Property Management ("we," "us," or "our") collects, uses, and shares your personal information when you visit or interact with us through our website (www.coastaloakpm.com) (the "Site") or in connection with our property management services.

1. Information We Collect

We collect various types of information, including:

  • Personal Information: This may include information that can be used to identify you, such as your name, email address, postal address, phone number, and payment information. We only collect this information if you voluntarily provide it to us, such as when you create an account, enter into a service agreement, submit a rental application, or contact us.

  • Usage Information: We may collect information about how you use the Site, including your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. We may collect this information using cookies, web beacons, and other tracking technologies.

  • Device Information: We may collect information about the device you use to access the Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We may use your information for the following purposes:

  • Provide and fulfill our services: To process your rental or management service agreements, facilitate tenant screening, manage properties, and provide customer support related to our property management services.

  • Communicate with you: To respond to your inquiries, send you updates about your service agreements or property status, and provide you with marketing communications (if you have opted in).

  • Improve the Site and Services: To analyze Site usage, identify trends, and personalize your experience, as well as to improve the quality of our property management services.

  • Legal Compliance: To comply with applicable laws and regulations.

  • Marketing: We may use your information to send you promotional emails about new property management services or offers. You can opt out of these communications at any time by clicking the "unsubscribe" link in the email or contacting us directly.

3. How We Share Your Information

We may share your information with the following third parties:

  • Service Providers: We may share your information with third-party service providers who assist us with serving your needs (e.g., maintenance contractors, legal advisors, or software platforms necessary for fulfillment of property management services). We require these service providers to protect your information and only use it for the purposes we specify.

  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

  • SMS Marketing Data: Notwithstanding the foregoing, we will not share, sell, rent, or trade your personally identifiable information, including your mobile phone number, for text message marketing purposes with any third parties. This data is only used for the purposes outlined in Section 4 below.

4. SMS Marketing and Data Sharing

  • SMS Opt-In Consent: By opting in to our text message marketing service, you expressly consent to receive recurring marketing and informational text messages from us at the mobile number you provided. Your consent is not required as a condition of entering into any service agreement.

  • Data Usage: The information you provide, including your name, mobile phone number, and texting preferences, will be used solely for the purpose of communicating with you regarding our property management services, promotions, and updates via SMS.

  • No Sharing of SMS Data: We will not share, sell, rent, or trade your personally identifiable information, including your mobile phone number and consent data, to any third party for the purpose of their own text message marketing or any other marketing purposes. Your SMS data will be kept confidential and used only by Coastal Oak Property Management and its necessary service providers who are contractually bound to keep the information confidential.

  • Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Your Choices

  • Access and Correction: You have the right to access and correct your personal information. You can do this by contacting us.

  • Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

  • Cookies: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Site.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is secure.

7. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you become aware that a child has provided us with personal information, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Site and update the "Effective Date" above.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Coastal Oak Property Management Inc.
4276 Katella Ave #233
Los Alamitos, CA 90720
(562) 502-1200
info@coastaloakpm.com